Write to us
[email protected] — one address for everything: licences, downloads, billing, privacy, bug reports and complaints. We answer within 2 working days; complaints and data-protection requests within the periods set by law (14 days and one month respectively).
Write in English or Polish — both are fine.
If you have an account, the fastest route for product questions is the assistant in your panel; it knows the manual and the course. For anything touching your order, your licence or your data, e-mail is the right channel — we need to be able to identify you.
Who you are dealing with
MMDTEC LTD 590 Kingston Road London, SW20 8DN United Kingdom
Registered in England & Wales, company number 12577319. Company website: mmdtec.com
O!kurra is one of the company’s products; okurra.com is its own service, with its own terms and privacy policy.
The registered office is an address for correspondence and registration; we do not run a walk-in office and we do not take support requests by telephone — everything is handled in writing, so that both sides have a record.
Where to go for what
| Matter | Where |
|---|---|
| How a mechanism works, how to configure a set | assistant in the panel, manual, course |
| Licence key, MetaTrader accounts, downloads | panel → Licence keys / Downloads, then e-mail if something is wrong |
| Payment, invoice, refund | e-mail, quoting the order number — see refunds |
| Your personal data, consent, deletion | e-mail — see privacy policy |
| An error in the Polish or English wording | translation reports |